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Archive: Customer Care Officer 3 years

₦50,000 - 75,000
Everwards Resources
Ikeja, Lagos State, Nigeria
10 months ago
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Job function
Location
Job Type
Experience
Min Qualification

Requirements

Job Function

Customer Service

Experience

3 years

Responsibilities

Everwards Resources customer care officer Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Requirements and Skills

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Description

Archive: Everwards resources is currently in need of a customer care officer

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