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Archive: Desktop Support Engineer 2 years Customer Service

₦100,000 - 125,000
Hillwood Global Resources
Isolo, Lagos State, Nigeria
10 months ago
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Job Type
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Requirements

Job Function

Customer Service

Experience

2 years

Responsibilities

•Address user tickets regarding hardware, software and networking •Walk customers through installing applications and computer peripherals •Ask targeted questions to diagnose problems •Guide users with simple, step-by-step •instructions •Conduct remote troubleshooting •Test alternative pathways until you resolve an issue •Customize desktop applications to meet user needs •Record technical issues and solutions in logs •Direct unresolved issues to the next level of support personnel •Follow up with clients to ensure their systems are functional •Report customer feedback and potential product requests •Help create technical documentation and manuals

Requirements and Skills

•Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role •Hands-on experience with Windows/Linux/Mac OS environments •Working knowledge of office automation products and computer peripherals, like printers and scanners •Knowledge of network security practices and anti-virus programs •Ability to perform remote troubleshooting and provide clear instructions •Excellent problem-solving and multitasking skills •Customer-oriented attitude

Description

Archive: We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. MODE OF APPLICATION Qualified Candidates should forward their CV details to the HR via OR Qualified Candidates should send their Full names, phone number,DOB, Location to the phone number attached to this advert

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