Call Center Supervisor 1 year Customer Service
Assist in the formulation of targets for individuals and teams Hire and onboard new employees Answer questions from staff and provide guidance and feedback Anticipate escalation and take over calls when needed Devise ways to optimize procedures and keep staff motivated Measure performance with key metrics such as call abandonment, calls waiting etc.
Requirements and Skills
Tech savvy with knowledge of telephone equipment and relevant computer programs Knowledge of performance evaluation procedures Outstanding communication and negotiation abilities A results-oriented approach Excellent organizational and leadership skills Ability to work under pressure High school diploma
We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented. Interested candidate should please only send Cv to transvelintegrated@ gmail.com
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