Lagos Mainland
  • More

Call Center Supervisor 1 year Customer Service

₦50,000 - 75,000
Transvelintegrated
Lagos Mainland, Lagos State, Nigeria
8 months ago
46 views

Matching degree

0%
The job seeker's profile is very low for the job
Job function
Location
Job Type
Experience
Min Qualification

Requirements

Job Function

Customer Service

Experience

1 year

Responsibilities

Assist in the formulation of targets for individuals and teams Hire and onboard new employees Answer questions from staff and provide guidance and feedback Anticipate escalation and take over calls when needed Devise ways to optimize procedures and keep staff motivated Measure performance with key metrics such as call abandonment, calls waiting etc.

Requirements and Skills

Tech savvy with knowledge of telephone equipment and relevant computer programs Knowledge of performance evaluation procedures Outstanding communication and negotiation abilities A results-oriented approach Excellent organizational and leadership skills Ability to work under pressure High school diploma

Description

We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented. Interested candidate should please only send Cv to transvelintegrated@ gmail.com

Company Information

Similar Jobs

DO NOT send money to anyone for any reason until You have seen the item or met in person.

  • We offer more choices.
  • MASSIVE. SECURE. RELIABLE.
Use Now