Surulere
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Customer Service Manager 2 years

₦100,000 - 125,000
Transvel Integrated
Surulere, Lagos State, Nigeria
8 months ago
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Job function
Location
Job Type
Experience
Min Qualification

Requirements

Job Function

Customer Service

Experience

2 years

Responsibilities

Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions

Requirements and Skills

Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills

Description

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Interested candidate should please only send Cv

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